Last updated: August 9, 2026
By booking and paying for a service through this website, the client accepts these Terms & Conditions in full.
Prices are shown in Mexican pesos (MXN). Nagel Studio reserves the right to change its prices at any time; the price applicable is the one in effect when the booking is confirmed.
A booking is confirmed once payment has been completed online through Stripe, our payment gateway. Stripe processes payments securely (PCI-DSS certified); Nagel Studio does not receive or store full card details. The client must provide accurate and complete contact and, where applicable, address information.
Clients may cancel or reschedule their appointment up to 24 hours before the scheduled time, which triggers an automatic, full refund via Stripe. Cancellations requested less than 24 hours in advance, as well as no-shows, do not trigger an automatic refund; these cases are reviewed individually by contacting contacto@nagelstudio.mx.
Full details, including returns of shop products, are in our Refund & Return Policy.
At-home services are provided at the address given by the client within the coverage areas listed on the site. Nagel Studio may decline or reschedule an appointment outside covered areas or due to force majeure.
For any question, cancellation, or complaint related to a service, clients can contact contacto@nagelstudio.mx. Under Mexican consumer protection law, clients may also contact PROFECO if a dispute cannot be resolved directly with Nagel Studio.